How the machine works
Cashless Only
Residents purchase directly from the touchscreen using a credit or debit card. No cash, no staff involvement at point of sale.
Fully Automatic
If a product does not dispense, the machine detects it and issues a full refund automatically. No staff action needed — ever.
We Restock It
Our local manager monitors inventory remotely and comes on site to restock. Nothing ships to you, and your team never handles product.
Always On
The machine runs on cellular — no facility WiFi needed. We monitor it remotely and manage everything on the backend.
Who handles what
We restock it
A local manager monitors inventory remotely and comes on site to refill the machine. Your staff is never asked to load product, open the machine, or accept a delivery.
We service it
Maintenance, coil issues, and hardware faults are ours. Please do not attempt to service the machine — just call or text us.
We handle compliance
Licensing, tax, age verification, and reporting all sit with us. Your facility carries none of it.
You tell us where it goes
That is the entire ask. You choose the placement — we handle the machine from A to Z.
Defective product or no dispense
Product did not dispense
The machine handles this automatically. A full refund is issued to the resident with no staff involvement required.
Product was defective
Direct the resident to scan the QR code on the front of the machine. They submit a short form and receive a refund within 72 hours.
Machine issue
If the screen goes dark or the machine stops working, contact us directly. Do not attempt to service the machine.
Running low on product
No action needed — we track inventory remotely and schedule restocks before it runs out. If you notice something anyway, a quick text is always welcome.
Reach us directly
Text is preferred. We respond 7 days a week.